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This policy explains what account and transaction data juya99 collects when you use our lobby, how we store it, and what choices you have over it. Access to our platform depends on your local law and eligible regions in Bangladesh.
When you open an account, we collect the details you submit during registration — your name, contact information and account credentials. Each time you fund your account or request a withdrawal through bKash, Nagad or Rocket, the transaction reference and amount are recorded against your account. We do not store your full mobile wallet PIN or password; only the transaction identifiers our payment process generates are held. We also collect standard session data — device type, browser session identifiers and pages visited — to keep your account accessible and to detect unusual login activity. This session data is not sold or shared with third-party advertisers. Your data is stored on servers with access controls that restrict who inside our team can view account records. Retention periods apply: transaction records are held for the period required to satisfy account and dispute resolution needs; after that window closes, records are scheduled for deletion in line with this policy. If you are accessing our lobby from Bangladesh, note that use of the platform is subject to your local law and the eligible regions we serve. Any updates to this policy will be posted on this page, and your continued use after a change is published constitutes acceptance of the revised terms.
Transaction references from bKash payments are stored against your account for dispute resolution and are not shared with third-party advertisers.
Nagad transfer identifiers are logged to your account wallet record. We hold only the reference data our payment flow generates, not your wallet credentials.
Rocket payment records follow the same retention policy as other local wallets — held for the dispute window, then scheduled for deletion per this policy.
This policy covers data collected directly through the juya99 platform — your account registration, login sessions, game activity records and wallet transactions via bKash, Nagad or Rocket. It does not extend to third-party services you reach from our pages, such as external payment processors or studio lobby environments operated independently. Understanding the boundary helps you know where to direct a question about your data.
Data you provide when opening or updating your juya99 account — name, contact details, login credentials — falls inside this policy. We are responsible for how that information is stored and who can access it within our team.
Transaction references for bKash, Nagad and Rocket payments appear in your account dashboard. Those references are within scope of this policy; the wallet provider's own data practices are governed by their separate policy, not ours.
Session logs, game category pages you visit and lobby navigation paths are collected to maintain account security and improve how the platform functions. This activity data is held within our systems under the retention terms described in this policy.
Links to external services — payment gateways, game studio environments, identity verification providers — are outside the scope of this policy once you leave the juya99 platform. Review each provider's own policy for details on how they handle your data.
This policy gives you practical paths to manage the data we hold. You can review the account details recorded against your profile by logging in and opening your account settings — the fields displayed there reflect what we currently hold. If any detail is incorrect, you can update it directly in the settings page or contact our support team to request a correction. For transaction records tied to bKash, Nagad or Rocket payments, the history visible in your account dashboard is the record we hold; if you believe a transaction entry is wrong, raise it through our support contact and we will investigate. You can also ask us what categories of data we hold about you, and you can request deletion of personal details that are no longer needed for account or dispute purposes. Requests are processed in the order they arrive; we will confirm receipt and provide an estimated response time when we acknowledge your message. If you have a concern about how we have handled your data, contact us using the details in the support section below.
Log into your account and open the account settings page. The personal details and contact information shown there are the current records we hold for your profile.
Update editable fields directly in account settings. For fields you cannot edit yourself — such as registered contact information — send a correction request to our support team with the details to be changed.
If you want to know what categories of data we hold, or if you believe data has been handled incorrectly, contact us through the support path listed in the support section. We will confirm receipt and respond within a reasonable period.
You may request deletion of personal data no longer required for account operation or dispute resolution. Submit the request through our support contact channel; we will confirm which data qualifies and process it in line with our retention policy.
For any question about how your data is handled — whether it concerns your account records, a bKash or Nagad transaction entry, or a deletion request — you can reach us through the channels below. We aim to acknowledge all data-related queries and confirm a response timeline when we receive them. Access to support may vary depending on your local law and eligible region.
Open the live chat from the support icon on any page after logging in. This is the quickest path for account and data questions that need a response while you are in the lobby.
Send detailed data requests — such as correction or deletion requests — by email. Use the address listed on our contact page. Include your registered account details so we can locate your record.
The help centre, accessible from your account dashboard, contains the current steps for submitting data queries, correction forms and escalation paths for unresolved data concerns.
Our data handling practices are built around the account flows Bangladesh members actually use — login sessions, wallet top-ups via bKash, Nagad or Rocket, and game lobby navigation. We apply access controls so that only the team roles that need your account data can view it. Session cookies are used to keep you logged in and to detect login activity that looks unusual; you can clear these from your device's browser settings at any time, though doing so will end your current session. We review this policy when our data practices change, and we post any revision here before it takes effect.
Login sessions are protected with access controls. Unusual session activity triggers a review on our side. You can end any active session by logging out from the account menu, and we recommend doing so on shared devices.
We use session cookies to maintain your login state and to understand which sections of the lobby you visit. These cookies do not contain your payment credentials. Clear them from your browser settings if you want to end tracking for that session.
Personal data is kept only for as long as it is needed to operate your account or resolve a dispute. Once the retention window closes, data is scheduled for deletion. You can ask us for the specific window that applies to your account records.
We post any change to this policy on this page before the revised version takes effect. The date at the top of this page reflects the most recent revision. Check back here if you want to see the current version.
These are the questions we hear most often about how juya99 handles account and transaction data. If your question is not answered here, reach us through the support contact paths listed above.
We collect the name, contact details and login credentials you provide during registration. We also record session identifiers and device type to keep your account accessible and to detect unusual activity. We do not collect data beyond what your account registration and lobby sessions generate.
We store the transaction reference numbers generated by your bKash, Nagad or Rocket payments — not your wallet PIN or full account credentials. Those references are held in your account transaction history for dispute resolution purposes and are visible to you after login.
Transaction records are held for the period needed to resolve account queries and disputes. Personal profile data is kept for as long as your account is active. Once a retention window closes, that data is scheduled for deletion. Contact support to ask about the specific window for your records.
Yes. You can submit a deletion request through our support contact channel. We will confirm which data qualifies for deletion — some records must be retained for account or dispute resolution purposes — and process the rest in line with our retention policy.
No. This policy covers data we collect and hold directly on the juya99 platform. Once a transaction moves to a payment gateway or an external provider, that provider's own policy applies. We recommend reviewing the privacy policy of any third-party service you use alongside your account.
Log in, open account settings and update any editable field directly. For details you cannot edit yourself, contact our support team with the correction needed. We will verify and update the record, then confirm the change was made.
We do not sell or share your personal data with third-party advertisers. Session and account data is used internally to maintain your account and improve the lobby experience. We share data only where required to process your payment or where required by applicable law in eligible regions.